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Shipping Policy


Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We provide FREE shipping and charge NO sales tax, as well as free tracking on every order.

Note: Due to the COVID-19 pandemic, delivery time may take longer than usual.

 

What are your shipping times?

Standard Shipping Times

USA: 7 - 15 days

Europe: 7 - 15 days

Oceania: 10 - 15 days

Latin America: 9 - 20 days

Other countries: 9 - 20 days

Note: These delivery times are longer than usual due to the COVID-19 pandemic and will shorten as conditions improve. All times are business days.

 

Processing Times

Orders can sometimes take 1-3 days to process after placing the order before shipping out.

 

Where can I find my tracking number?

When your items are shipped out, you should receive notification from us via email, text, or Messenger providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it! 

If you need more detailed information, please send us an email at support@thermalhealthusa.com and we'll help you out!

 

Unexpected Delays

In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!

 

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.